Okay so the financial aid office finally responded to me. They claim that all the sudden they had a much higher volume of requests and that their response time would be delayed.
THAT WOULD'VE BEEN GREAT TO KNOW 11 DAYS AGO
Like if you know that there are auto-reply emails going out to tell the sender that their request has been received, then maybe update it to say "at this time of year, we get a lot of requests and the response time may be severely delayed" or something along those lines.
Then again......
WHY DID IT TAKE 11 DAYS TO RESPOND? WHY DID IT TAKE UNTIL I SENT A MORE AGGRESSIVE EMAIL IN ORDER TO ELICIT ANY SORT OF RESPONSE??????? THIS SHOULD'VE BEEN TOLD TO ME WITHIN A FEW DAYS, MAYBE EVEN 1 BUSINESS WEEK, BUT NOT 11 CALENDAR DAYS. ESPECIALLY WHEN THE STUPID SYSTEM REQUIRES ME TO FINISH FINANCIAL CHECK-IN BEFORE I'M ALLOWED TO CHOOSE MY HOUSING.
Liberty, your system flat-out sucks. Housing selection should not be restricted to whoever can get the stupid financial aid office to respond first. I get it that maybe not everyone has a 529 Plan to pay for their education, but why did it take so long for anything to let me know that the request has legitimately been received and not some BS "We got your request" auto-reply crap?
LU, you've got some good things going for you, but your management and back-of-house stuff is absolute garbage. Fix yourself.
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